HOW CAN WE HELP?
Have a question about your order, or our 6-month warranty? Reach out to our dedicated support team below.
Email Support
hello@themenslane.com
Average response: under 24 hoursCustomer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT)6 Month Guarantee
100% Replacement Warranty
Covers tarnishing, breakage & fadingSEND US A MESSAGE
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FREQUENTLY ASKED QUESTIONS
How long does shipping take?
Orders are processed within 24 hours of payment confirmation (excluding weekends and holidays). Standard delivery across India typically takes 2–7 business days, with tracking details shared once your order is shipped.
Can I wear the jewelry in water or during workouts?
Yes, absolutely. All our chains, bracelets, and pendants are crafted with 316L / 304 stainless steel and a waterproof, anti-tarnish 18K PVD gold coating — built to handle daily wear, workouts, and water without fading or turning your skin green.
How do I claim the Lifetime Warranty?
All our products come with a 6-month warranty from the date of delivery, covering manufacturing defects like premature tarnishing, fading, or breakage. If this happens, contact us on WhatsApp or email with your order ID and a photo of the item, and we'll arrange a free replacement.
What is your return & exchange policy?
We offer a 3-day, no-questions-asked return and exchange policy from the date of delivery, on unused and unworn items in their original packaging with tags and accessories intact. Your first return or exchange is completely free, including reverse pickup.