Refund Policy

At The Men's Lane, customer satisfaction is at the core of everything we do. This Return & Refund Policy outlines the terms under which returns, replacements, and refunds are processed for orders placed on www.themenslane.com.

This policy should be read alongside our separate Returns & Exchanges page, which covers the step-by-step process for initiating a return or exchange.

1. Our Promise

We want you to shop with complete confidence. If you are not satisfied with your purchase, or if you receive a damaged, defective, or incorrect product, we are committed to making it right through a fair and transparent refund process.

2. Refund Eligibility

Refunds are applicable in the following cases:

  • You have requested a return within the eligible return window (3 days from the date of delivery), and the product meets our return conditions.
  • The product received is damaged, defective, or different from what was ordered, and this has been reported within 3 days of delivery with supporting photo/video evidence.
  • A replacement or exchange requested by you is not available in stock, in which case a refund will be issued instead.

Refunds will not be issued for:

  • Products that are used, worn, washed, or altered in any way.
  • Products returned without original packaging, tags, invoice, or accessories.
  • Requests raised after 3 days from the date of delivery.
  • Claims of damage/defect without photo or unboxing video evidence.
  • Products explicitly marked as non-returnable or final sale at the time of purchase (if any).

3. Refund Method & Timeline

PREPAID ORDERS

Payment Methods: UPI, NetBanking, Cards

Refund Method:
Refunded to the original payment source.

Processing Time:
3–5 business days from the date the returned product is received and quality-checked.

CASH ON DELIVERY (COD) ORDERS

Refund Method:
Refunded via Bank Transfer or UPI to the details provided by the customer.

Processing Time:
3–5 business days from the date the returned product is received and quality-checked.

Please note:

The refund timeline begins only after the returned product has reached our warehouse and passed a quality check confirming it meets our return conditions (unused, unworn, with original packaging and tags).

Once a refund is initiated from our end, the amount may take an additional 2–3 business days to reflect in your account, depending on your bank or payment provider.

For COD orders, customers are required to share accurate bank account or UPI details. The Men's Lane is not responsible for delays caused by incorrect details provided by the customer.

4. Refund for Damaged, Defective, or Wrong Products

If you receive a product that is damaged, defective, or different from what you ordered:

  1. Contact us within 3 days of delivery at hello@themenslane.com or WhatsApp/Call +91 9120612762.
  2. Share clear photos and, where possible, an unboxing video of the product and packaging.
  3. Once verified, we will arrange a free reverse pickup and offer you a replacement or a full refund, based on your preference and product availability.

Such cases are treated on priority and are not counted against your one-time free return/exchange entitlement.

5. Refund in Case of Cancellations

Orders can be cancelled before they are shipped by contacting our support team.

If the order has already been shipped, it cannot be cancelled but can be returned once delivered, as per this policy.

Refunds for cancelled prepaid orders will be processed to the original payment source within 3–5 business days.

6. Partial Refunds

In case of multi-item or set/combo orders, customers may choose to return an individual item without returning the entire set.

In such cases, the refund for the returned item will be calculated based on that item's own individual listed price, rather than a proportional split of the combo/discounted price.

7. Quality & Replacement Warranty

Every Men's Lane product is crafted from premium 316L / 304 Stainless Steel with a waterproof, anti-tarnish coating, and is backed by a 6-month warranty on all items from the date of delivery.

This warranty covers manufacturing defects such as premature tarnishing/fading of the coating and breakage under normal use conditions.

If a product develops such an issue within 6 months of delivery, customers can contact us for a free replacement.

A warranty claim is different from a standard return: it applies specifically to manufacturing defects (not a change of mind) and is not bound by the 3-day return window — it remains valid for the full 6-month period.

Warranty claims are handled as replacements and are separate from the refund process described above.

8. Need Help?

Our support team is here to help with any refund-related query.

Email: hello@themenslane.com
WhatsApp / Call: +91 9120612762
Support Timings: Monday–Saturday, 10:00 AM–6:30 PM IST

For the complete step-by-step return/exchange process, please refer to our Returns & Exchanges page.

The Men's Lane reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.