The Mens Lane

This Privacy Policy describes how The Men's Lane ("we", "us", "our") collects, uses, stores, and protects the personal information of visitors and customers ("you", "your") on www.themenslane.com. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you interact with our store, we may collect the following information:

• Personal details you provide directly, such as your name, shipping/billing address, email address, and phone number, when you place an order, sign up for updates, or contact our support team.
• Order and transaction information, including products purchased, order value, and payment method (we do not store your full card details — see Section 4).
• Technical information, such as your IP address, browser type, device information, and browsing behaviour on our website, collected automatically to help us improve our site and services.
• Marketing preferences, if you opt in to receive promotional emails, SMS, or WhatsApp updates from us.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping, billing, and customer support
• Communicate with you regarding your order status, returns, or support queries
• Send you promotional or marketing communications, only with your consent
• Improve our website, products, and overall customer experience
• Comply with applicable legal and regulatory requirements

3. Consent

• When you provide personal information to complete a purchase, arrange delivery, or process a return, we take this as your consent for us to use that information for that specific purpose.
• If we intend to use your information for a secondary purpose, such as marketing, we will seek your explicit consent or provide you a clear option to opt out.
• Withdrawing consent: You may withdraw your consent to receive marketing communications, or request that we stop using your data for a specific purpose, at any time by contacting us at hello@themenslane.com.

4. Payment Security

• Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you securely.
• All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store your full card, UPI, or net-banking credentials on our servers.
• Card data, where applicable, is encrypted in line with Payment Card Industry Data Security Standard (PCI-DSS) requirements and is retained only as long as necessary to complete your transaction.

5. Data Sharing & Third-Party Services

We may share your information with trusted third parties strictly to the extent necessary for them to perform services on our behalf, including:

• Payment gateway providers, to process your payment securely
• Courier and logistics partners, to fulfil and deliver your order
• Marketing and communication platforms (e.g., email/SMS/WhatsApp tools), only where you have opted in

These third parties are only permitted to use your information for the specific service they provide to us, and are expected to maintain appropriate confidentiality and security standards. We do not sell or rent your personal information to any third party for their independent marketing use.

We may also disclose your personal information where required to do so by applicable Indian law, or where necessary to protect our rights, or in the event of a violation of our Terms of Service.

Links to other websites: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies separately.

6. Data Security

We take reasonable technical and organisational precautions, consistent with industry best practices, to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. This includes SSL encryption for data transmitted through our website.

While we take these precautions seriously, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies to enhance your browsing experience and help our store function correctly. These include cookies used to:

• Maintain your session and remember items in your cart
• Understand website traffic and visitor behaviour for internal analytics
• Support core store functionality provided by our e-commerce platform (Shopify)

You can choose to disable cookies through your browser settings; however, this may affect certain features of our website, such as your ability to complete a purchase.

8. Age of Use

Our website and products are intended for use by individuals who are 18 years of age or older. By using this website, you confirm that you meet this age requirement, or that you are using the site under the supervision of a parent or legal guardian who consents to these terms on your behalf.

9. Your Rights & Grievance Redressal

In accordance with applicable Indian data protection and IT laws, you have the right to access, correct, update, or request deletion of your personal information held by us, subject to our legal and business record-keeping obligations.

If you have any concerns, questions, or complaints regarding how your personal information is handled, you may reach out to our Grievance Officer:

Grievance Officer: Shoaib
Email: hello@themenslane.com
WhatsApp / Call: +91 9120612762
Support Timings: Monday–Saturday, 10:00 AM–6:30 PM IST

We aim to acknowledge and address any grievance within a reasonable time, in line with applicable law.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon posting on our website. If we make material changes to how we handle your personal information, we will make reasonable efforts to notify you, such as posting a notice on our website.

If our business is acquired, merged, or restructured, your information may be transferred to the relevant new entity so that we may continue serving you without interruption, subject to this Privacy Policy (or its successor).

Questions & Contact

If you would like to access, correct, amend, or delete your personal information, or have any questions about this Privacy Policy, please contact us at:

• Email: hello@themenslane.com
• WhatsApp / Call: +91 9120612762
• Support Timings: Monday–Saturday, 10:00 AM–6:30 PM IST